🔄 Refund & Return Policy – Modasonali Furniture Store
Effective Date: March 1, 2025
At Modasonali Furniture Store, customer satisfaction is our top priority. If you’re not completely satisfied with your purchase, we offer a hassle-free return and refund policy to ensure a smooth and worry-free experience.
1. Eligibility for Returns & Exchanges
✅ Return Period: You may return your purchase within 30 days from the date of delivery.
✅ Product Condition: The item must be unused, in its original condition, and with all packaging, accessories, and tags intact.
✅ Proof of Purchase: A valid receipt or order confirmation is required for all returns.
✅ Non-Returnable Items: Custom-made furniture, clearance items, and final sale products cannot be returned or exchanged.
📌 Note: Items that are damaged due to misuse, improper assembly, or normal wear and tear are not eligible for return.
2. How to Initiate a Return
📩 Step 1: Contact our customer support team at info@modasonali.com or call (732) 880-3284 to request a Return Authorization (RA) number.
📦 Step 2: Securely package the item in its original packaging and include the RA number inside the package.
🚚 Step 3: Ship the item back using a trackable and insured shipping method to our return address:
📍 Modasonali Furniture Store – Returns Department
📍 2561 Pinnickinnick Street, Lyndhurst, New Jersey
✅ Once received and inspected, we will process your refund or exchange within 5-7 business days.
3. Refund Process
💰 Approved refunds will be issued to the original payment method used for the purchase.
⏳ Refunds typically take 5-10 business days to reflect in your account, depending on your bank or payment provider.
🚫 Shipping fees are non-refundable, except in cases where the return is due to an error on our part (e.g., incorrect or defective item).
4. Exchanges & Store Credit
🔄 Prefer an exchange? We offer exchanges for the same item or another model of equal value, subject to availability.
💳 If you prefer, we can issue store credit, which can be used for future purchases at Modasonali.com.
5. Damaged or Defective Items
🔍 If your order arrives damaged or defective, please contact us within 48 hours of delivery with photos of the issue. We will arrange for a free replacement or full refund, including return shipping costs.
6. Non-Returnable & Non-Refundable Items
❌ Custom-made, clearance, and final sale furniture
❌ Items that have been used, modified, or improperly assembled
❌ Furniture damaged due to customer misuse or accidental damage
📌 Warranty claims: If your furniture experiences an issue beyond the return period, please refer to our Warranty Policy for assistance.
7. Need Assistance?
📍 Modasonali Furniture Store – Customer Support
📞 Phone: (732) 880-3284
📧 Email: info@modasonali.com
🌐 Website: https://modasonali.com/
🔹 Your satisfaction is our priority! Shop with confidence at Modasonali Furniture Store. 🔹