Refund and Returns Policy

Effective Date: January 8, 2025

Modasonali is dedicated to ensuring your satisfaction with our furniture. If you are not completely satisfied with your purchase, please review our Refund and Returns Policy.

1. Eligibility for Returns

  • Timeframe: You may return most new, unopened items within 30 days of the delivery date for a full refund, excluding shipping costs, unless the return is due to an error on our part.

  • Condition: Items must be returned in their original packaging, in new and unused condition, with all original accessories, documentation, and tags attached. Products that are not returned in their original condition may be subject to a restocking fee.

  • Exceptions: Some items may not be eligible for return due to hygiene reasons (e.g., mattresses, pillows), custom orders, personalized items, clearance, or discounted items that are labeled as “Final Sale.” Please check product descriptions for return eligibility.

  • Proof of Purchase: A valid receipt, order confirmation, or other proof of purchase is required for all returns.

  • Inspection: Returns are subject to inspection by our team before a refund or exchange is processed.

2. How to Initiate a Return

  • Contact Us: To start a return, please contact our customer support team via:

    • Phone number: 732-880-3284

    • Email: info@modasonali.com

    • You can also initiate a return via your account page on our website.

  • Return Authorization: Our team will provide you with a Return Authorization number (RA#) and detailed return instructions. No returns will be accepted without an RA#.

  • Packaging: Securely package the item(s) with the RA# clearly marked on the package. Items must be packed in their original packaging, including inner packaging, to prevent damage during transit.

  • Shipping: You are responsible for return shipping costs unless the return is due to our error (e.g., wrong item sent, damaged during transit). We recommend using a reputable shipping carrier with tracking capabilities.

  • Shipping address: 2561 Pinnickinnick Street, Lyndhurst, New Jersey, United States

  • Tracking: We recommend using a trackable shipping method, as we are not responsible for lost or damaged packages during return transit.

3. Refunds

  • Processing: Once we receive and inspect your returned item, we will process your refund within 7-10 business days.

  • Method: Refunds will be issued to the original payment method used for the purchase.

  • Shipping Costs: Original shipping costs are non-refundable, unless the return is due to an error on our part or if the product was defective.

  • Restocking Fees: We may charge a restocking fee for items that are not returned in their original condition, including items with missing parts or original packaging. Restocking fees will be assessed on a case-by-case basis.

4. Damaged or Defective Items

  • Inspection: Please inspect your order immediately upon delivery. If you receive a damaged or defective item, notify us within 48 hours of delivery.

  • Documentation: Provide photos of the damage/defect, along with your order details.

  • Resolution: We will arrange for a replacement, repair, or refund as appropriate. We may ask you to send us back the damaged item before processing a replacement or refund.

  • Warranty: In certain circumstances, defects may be covered under our limited warranty program. Please refer to the specific warranty provided with your product.

5. Exchanges

  • Availability: We do not offer direct exchanges. If you would like a different item, please return the original item for a refund and place a new order.

  • Exchanges Due to Defects: Exceptions to our standard exchange policy may apply for defective or damaged products, and we will do our best to find an appropriate solution for you.

6. Non-Returnable Items

The following items are generally non-returnable:

  • Custom-made or personalized items

  • Items marked as “Final Sale” or “Clearance”

  • Items that are not in their original, unopened packaging

  • Items with visible wear or damage not reported within 48 hours of receipt

  • Mattresses, pillows, and other hygiene-related products if they have been opened

  • Items returned without a valid RA#

7. Contact Us

If you have any questions or concerns about our Refund and Returns Policy, please contact us: